FAQ

Home FAQ

Legal Aspects

  • What agreements exist between the company and its clients?
    • On our website, you can view the Public Offer Agreement of our international company Bitcoin South Africa Ltd.

      A public offer agreement is a form of concluding a treaty, completely legitimate in terms of legislation. The point is that the law provides for this way of entering into an agreement without any written execution. On the Bitcoin South Africa official website, the company declares its intention to undertake commitments, listed in the Agreement, to any person who responds, and by extension, anyone becoming our client turns our intentions into our commitments. To become a client, an individual must perform certain actions (register on the company's website, gain access to Member's Area). As soon as the client takes such actions, the Agreement shall be deemed to have been executed and the obligations of the parties shall take effect. The legitimacy of this effect is determined by the law of international organizations, governing the rights and duties of citizens and legal persons. According to the law of international organizations, obligations under the public offer acceptance do not differ from the obligations arising from conclusion of a written agreement and are equally legitimate.

  • What is the jurisdiction of your company incorporation and do you have a license?
    • Since Bitcoin South Africa is not an investment fund or a broker, and does not manage funds of third parties and is not related to financial markets, we do not need to obtain a license of any kind.

      For reliable operations in different countries, we have registered the company in five jurisdictions in accordance with local laws, providing our customers with a wide geographic footprint around the world.

      To view the company's incorporation certificates, go to the Regulatory Framework page of our website.

  • How does your company protect clients' interests?
    • Financial reliability of Natron Capital Options is confirmed by a cash security deposit in the amount of $1,000,000 distributed equally in $250,000 amounts across the four largest cryptocurrency exchanges such as Binance (Shanghai, China), Bittrex (New York, USA), Kraken (San Francisco, USA), Poloniex (Delaware, USA). We have provided this security deposit as an insurance fund, which guarantees our clients compensation for losses in the event of unforeseen risks.

  • Do you report the income received by you, your clients and partners to tax authorities?
    • Bitcoin South Africa is a resident of five countries (Belize, England, Hong Kong, USA and Russia) and is registered under the simplified tax system. Our own tax liabilities towards fiscal authorities of these countries will be discharged at the end of reporting year. Considering that our clients and partners are not formally employed at Bitcoin South Africa, they must independently adhere to their own country's tax laws and undertake reporting of their income on their own.

Member's Area

  • How do I register on the website and gain access to the Member's Area?
    • This can be done quickly and easily. Click the Registration button and fill out a simple form, after which a welcome email will be sent to your e-mail address. Using the registration data, log in to your Member's Area, where you can carry out all activities related to management of your account.

  • What should I do if I forgot my Member's Area login password?
    • When logging in to your Member's Area, you can see a link "Forgot your password?". Click the link, enter your e-mail address specified during the registration, and we will email you a new password.

  • What is a secret password?
    • The secret password performs an additional security password function when making financial transactions in your Member's Area. In the "Settings" menu of your Member's Area, you should enter and save your secret password, which you will always use when performing any transactions.

  • I lost my secret password, what should I do?
    • Email us at: with a description of the problem, and be sure to specify your login information. Our specialists will respond to you within one business day.

  • Can I register in several different Member's Areas or create several login IDs or accounts?
    • Registration of two or more Member's Areas with identical personal data is classified as creation of multiple accounts (multi-accounts). We do not support the intentional creation of multi-accounts for reasons of openness and transparency. A multi-account is also when the same person registers a second account under different names in order to obtain the affiliate reward bypassing his/her upline (the partner who referred you to the company's website). In the case of registering 2-3 accounts for the same IP address, we will ask the owners of accounts with similar IP addresses to document their identity (e.g. passport, driving license or bank statement) and answer a phone call to avoid incrimination. If any user is caught creating multi-accounts, we will refund his or her money, write off the affiliate reward from the upline and terminate our cooperation with all persons appearing in the chain of multi-accounts.

Deposits and Withdrawals

  • What are the options for deposits and withdrawals with your company?
    • Currently, you can choose between the following options for deposits and withdrawals: several crypto currencies (Bitcoin, Ethereum, Zcash, BitcoinCash, Dash, Ripple, Litecoin) and several electronic payment systems (Perfect Money USD/EUR, Advanced Cash USD/EUR, Payeer USD, NixMoney USD). To view the current list of available options for deposits and withdrawals, please go to this page or log in to your Member's Area.

  • I've made the account replenishment, but the funds have not been credited yet. What should I do?
    • 1. Make sure that the standard deadlines for the funds crediting have not been missed.
      2. Email a screenshot of your payment from your payment system account either to: info@bitcoin-southafrica.com, or to our specialist via the online chat, and be sure to state in your comments that the transfer hasn't been received on your transit account, specifying your account details, the replenishment method, date and amount of account replenishment.
      3. Wait for our reply. Our specialists will respond within one business day.
  • Are there any account replenishment bonuses?
    • Yes, of course, we have an attractive bonus offer for our clients. Do you want to receive up to 1.9% more when replenishing your account? Use our internal exchange and purchase bids placed by clients on the sale of their profits and receive from 0.5% to 1.9% extra on the replenishment amount.

  • Can I withdraw money at any time?
    • Withdrawals are opened every Sunday at 3:00 PM (GMT+3) and are carried out through the Natron Capital Options internal exchange. From this day onwards, you can withdraw funds at any time. To do this, log in to your Member's Area, go to the "Withdrawal" tab and execute a withdrawal request by completing a simple form. Your request will be sent to the Bitcoin South Africa internal exchange. The exchange regulations can be found on the relevant page of our website or in your Member's Area.

  • I have executed a withdrawal request, but the funds have not been received yet. What should I do?
    • 1. Make sure that the standard deadlines for the funds withdrawal have been missed.
      2. Check the "History of the Exchange Bids Sold" and "General Transaction History" tabs in your Member's Area. The status of your transaction will be shown in relevant tables.
      3. If you have any withdrawal problems, email us at: info@bitcoin-southafrica.com, describing the nature of the problem as accurately as possible, and be sure to specify your account details.
      4. Wait for our reply. Our specialists will respond within one business day.
  • Can I transfer funds within the company from my account to another client's account?
    • Financial relations between Bitcoin South Africa clients are carried out according to the rules of our internal exchange. You can receive and transfer funds from/to other clients' accounts using our service.

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